Last updated: 22 September 2026
1. Booking conditions
EnnyMatts Travel Solutions acts as a travel intermediary between you and airlines, hotels and other travel suppliers. A request is not confirmed until payment is received and a booking reference or ticket is issued. Supplier conditions also apply to every booking.
2. Prices and availability
Prices are displayed in XAF unless stated otherwise and include the taxes and service fees shown at checkout. Fares and availability can change until payment is confirmed. If a supplier changes a price before ticketing, we will ask you to approve the new total or arrange a refund.
3. Payment
Payment must be made using an available method at checkout. Your booking is complete only after the payment provider confirms the transaction. You are responsible for entering accurate payment and contact information.
4. Ticketing and confirmation
Check every traveller name, date and route as soon as you receive confirmation. Names must match the travel document. Contact us immediately if anything is incorrect; supplier fees may apply after a ticket has been issued.
5. Changes and schedule updates
Voluntary changes are subject to the fare rules, availability, fare differences and supplier or service charges. Airlines may change schedules or cancel services. We will communicate material changes using the contact details in the booking.
6. Cancellations and refunds
Refund eligibility and timing depend on the supplier's fare rules. Non-refundable fares cannot be refunded unless the supplier authorises it. Approved refunds are returned through the original payment method after the supplier releases the funds.
7. Traveller responsibilities
You are responsible for valid passports, visas, health documents, entry requirements and arriving on time. Requirements can change, so confirm them with the relevant authorities before travel. EnnyMatts is not liable when travel is refused because required documents are missing or invalid.
8. Personal information
We use the information you provide to arrange and support your trip, process payments and communicate booking updates. Information may be shared with the suppliers and payment providers needed to fulfil your booking.
9. Contact and complaints
Contact our travel team as soon as possible if you need assistance or wish to raise a complaint. Include your booking reference and a clear description so we can investigate promptly.